Matthijs Neon Bears - Dutch Liquorice & Fruit Gums

Is your liquorice a gift? We offer the option to include a personalised gift message with every order, free of charge.

To include a message, just write what you want included in the note in the gift message section in the shopping basket.

We will then include a written note in the box with the liquorice sweets (and no receipt!) - it is as simple as that!

UK Christmas Delivery

Our cutoff for orders for pre-Christmas delivery is midnight on Thursday the 18th of December. Orders placed after this date will be dispatched but are unlikely to arrive in time for Christmas day.

Free shipping

Free UK Delivery when you spend £25 (After discounts applied). For UK orders below £25, we charge either £3.95 (Weight 2kg or less) or £4.95 (Over 2kg). 

For international orders and sub £25 UK orders we never charge excessive amounts for postage and packaging.

Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials, plus VAT for UK orders, which we are legally obliged to charge.

Same Day Dispatch

We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 12 noon (UK time) Monday-Friday are dispatched on the same day. Items ordered and paid for after 12 noon or over the weekend are sent on the next working day.

On rare occasions, dispatch may take longer e.g. Black Friday, Christmas rush. In such circumstances we endevour to make this clear with a website banner that will be present on all product pages.

Pre-order Products

Occasionally we may offer products available for pre-order e.g. advent calendars. For these items, we take payment and dispatch once they are in stock with us in the UK. If you check out with both pre-order and in stock items in your basket, shipping will be calculated separately for those in-stock items and they will be dispatched immediately.

Standard / Free UK Delivery

As standard, we ship using Royal Mail 48 (Second class) delivery service which is a 2-3 working day service (approximately).

Please be aware that delivery to certain UK postcodes will take longer due to their remote locations. We cannot be held responsible for delays as a result of sending to these destinations. 

Express UK Delivery - DHL

Upgraded delivery via DHL Express is available to delivery addresses in England & Wales and offers a next business day service.

Next Day Delivery - DPD Local

Upgraded delivery via DPD local is available to mainland UK delivery addresses in England & Wales and offers a next business day service. Unfortunately, this service is not available to Scotttish Highlands nor UK island addresses. 

Express UK Delivery - Royal Mail

Further UK destinations are available for express delivery via Royal Mail Special delivery. This offers next business day delivery to UK mainland but has the following limitations for some harder to reach areas.

Royal Mail delivers within two working days by 5.30pm to the following postcodes areas:

HS2
IM
PA60 - 75, 78
ZE2, 3

Royal Mail delivers within three working days by 5.30pm to the following postcode areas:

KW16 - non Town
KW17
PH30, 41 - 44

International Delivery

International shipping costs are calculated at the point of sale and depend on location, total shipping weight (Including the packaging) and the best pricing we can obtain from our shipping partners. We currently ship to the USA, Canada, Australia, New Zealand, Guernsey, Jersey & The Isle of Man. We also ship to the following European countries:

• Austria
• Bulgaria
• Cyprus 
• Denmark
• Estonia
• Finland
• France
• Germany
• Italy
• Luxembourg 
• Malta
• Netherlands
• Norway
• Portugal 
• Slovakia
• Spain
• Switzerland
• Sweden 
• The Republic of Ireland

If you want us to ship to a destination country other than these (and the UK),  please just get in touch we will see what we can do to help.  

International Taxes & Importation Fees

British VAT (at 20%) is not charged on any purchases with delivery destinations outside of the UK. 

USA: For USA based delivery addresses, we collect tariffs on behalf of US customs. No additional duties & clearance fees should be due. 

For European destination addresses: We collect tariffs and duties on behalf of your country at the time of purchase so these should not be required to be paid to clear customs. Additional small parcel handling fees may be charged by customs for release at your destination country (e.g. €2 for Italy) depending on the value of goods.

Rest of world: We do not collect VAT, duties, tariffs and customs fees. You will be responsible for payment of any such import duties, taxes (Such as VAT) and customs handling & clearance fees once the parcel reaches your destination country. Please contact your local customs office for further information before placing your order. Please note that we have no control over these charges and cannot predict their amount. 
We are legally required to declare the correct value & country of origin of all products as this is used to calculate the tax and any tariff duty due.

Packaging

We ship all of our liquorice in boxes to ensure it arrives undamaged and in pristine condition upon arrival. Wherever possible, our liquorice is shipped in letterbox friendly packaging. 

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

The majority of our postal packaging is made from recycled materials and 100% of it is recyclable. Once you have received your liquorice, we encourage you to help us protect the planet by recycling it.

For freshness, the liquorice itself comes in variety of packaging, depending on supplier. Once you have finished enjoying your liquorice, please dispose of it in an appropriate way, following any recycling guidance listed on the packaging.

To minimise potentially unnecessary paperwork, we don’t include an invoice/receipt with the delivery but a link to a printable copy can be found on your order confirmation email.